GOOD TO KNOW
A few useful things before you begin.
From choosing the right routine to delivery, returns and caring for your products — here’s everything worth knowing before and after your Baburu order.
ORDERS & DELIVERY
From us to you.
When will my order be sent out?
Orders are usually prepared and dispatched within 1 - 2 business days. Once your order is on its way, you’ll receive a shipping confirmation with tracking details where available.
How long will delivery take?
Most Singapore orders arrive within 2–5 business days after dispatch.
Delivery may take a little longer during peak periods, public holidays, or in the event of unexpected courier delays.
Where do you deliver?
We currently deliver throughout Singapore.
We’re working towards bringing Baburu further afield. If you’re based overseas and would like to order, get in touch with us and we’ll see what we can arrange.
How much is delivery?
Delivery fees are shown at checkout before payment.
Free delivery is available for orders above S$30.00.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation with tracking details at the email address provided at checkout.
Can I change my delivery address?
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to update the address. Once your order is on the way, we may no longer be able to make changes.
Do you offer self-collection
Self-collection isn’t available at the moment. If that changes, we’ll update this page.
RETURNS & REFUNDS
If something isn’t quite right.
Can I return an item?
If you’ve changed your mind, you can request a return within 7 of delivery. Items must be unused, unopened and in their original condition and packaging. Contact us before sending anything back so we can guide you through the next steps.
Who pays for return shipping?
Return shipping is normally covered by the customer for change-of-mind returns. If your order arrived damaged, incorrect or incomplete, get in touch with us and we’ll help make it right.
How long will my refund take?
Once your return has been received and approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take around 5–10 business days to appear.
What if I haven’t received my refund yet?
If your refund has already been confirmed but hasn’t appeared after 10 business days, check with your bank or payment provider first. If it’s still missing, contact us and we’ll be happy to look into it.
ORDER SUPPORT
Something went wrong?
I didn’t receive a confirmation email. What should I do?
Check your spam or junk folder first. If it’s still missing, contact us with the name and email address used at checkout and we’ll help you look into it.
I received the wrong or incomplete order. What should I do?
We’re sorry about that. Please contact us within 7 days of delivery with your order number and a photo of what you received, and we’ll help make it right.
My order arrived damaged. What should I do?
Please contact us within 7 days of delivery and include your order number together with clear photos of the damaged item and packaging. We’ll review it and arrange the next steps with you.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. If it hasn’t been packed or dispatched yet, we’ll do our best to help. Once an order is on its way, changes or cancellations may no longer be possible.
Still have a question? We’re happy to help.