Refund policy
At Baburu, we want you to be happy with your purchase. If something isn't quite right, we're here to help.
Returns
If you've changed your mind, you can request a return within 7 days of delivery.
To be eligible for a change-of-mind return, items must be unused, unopened, and in their original condition and packaging. Proof of purchase may be required.
To request a return, please contact us at hello@baburuworld.com with your order number and reason for return.
Please contact us before sending anything back so we can provide the appropriate return address and instructions. Items returned without prior contact may be subject to delays in processing.
Return Shipping
Return shipping costs for change-of-mind returns are normally the responsibility of the customer.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us so we can assess the issue and arrange an appropriate solution, including any return shipping arrangements required by applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If anything arrives damaged, defective, incorrect or incomplete, contact us as soon as reasonably practicable, preferably within 7 days of delivery.
Include your order number and supporting photographs where applicable so we can assist you.
Depending on the circumstances, we may offer a repair, replacement, refund or other appropriate remedy in accordance with applicable consumer protection laws.
The 7-day change-of-mind return period does not limit your statutory rights in relation to defective or non-conforming products.
Exchanges
If you would like to exchange an item, please contact us first.
Where appropriate, you may request a return of the original item and place a separate order for your preferred item.
Refunds
Once your returned item has been received and assessed, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method, and we'll confirm when it has been processed.
Depending on your bank or payment provider, it may take approximately 5–10 business days after the refund is issued to appear in your account.
Haven't Received Your Refund?
If we've confirmed that your refund has been issued but it hasn't appeared after 10 business days, please check with your bank or payment provider first.
If it's still missing, contact us at hello@baburuworld.com, and we'll be happy to look into it.
Your Consumer Rights
Nothing in this policy affects your rights under applicable consumer protection laws.
Contact Us
For any questions about returns, exchanges or refunds, please contact:
Baburu